Share your feedback with us

At Robinsons Motor Group we always strive to achieve the highest possible standards in all areas of our business. If you would like to leave us feedback, please follow our policies as listed below.



Want to share a great experience you had?

The best place to leave positive messages for our sales staff, admin staff, technicians and more is on Google. You can leave your positive feedback as a review on Google by clicking the appropriate location link below.

Leave a Google review:



How to make a complaint

There are of course times when things go wrong. This page sets out our internal complaints procedure, and advises you how to make a complaint, and how you can expect your complaint to be dealt with. We treat all feedback and complaints seriously and commit to resolving matters at the earliest opportunity. We will acknowledge your complaint and keep you updated until it is resolved. All complaints received are logged and analysed for improvement in the service we provide to our customers.

In the first instance we recommend that you contact the General Manager of the retail site concerned in order to resolve the issue for you. However, if you remain dissatisfied with the service from the branch, you may contact our Head Office to discuss your complaint using the contact information below.

How to contact us:

Customer Services

Customer Services
Robinsons Motor Group
120-126 Barker St
Norwich
NR2 4TQ

Tel: 01603751000
Email: customer.services@robinsonsmotorgroup.co.uk

Financial Services

If your complaint relates to the sale of a financial product and you feel that it has not been resolved to your expectations, you have the right to refer your case to Financial Ombudsman Service. To contact the FOS, please call: 0300 123 9123.

Or alternatively, you can write to the FOS via:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk


Data Protection: all complaints received are treated with confidentiality and in accordance with the requirements of the Data Protection Act 1998.