Visiting us

We understand that buying a vehicle is a big decision and can be a little daunting even to the seasoned buyer. So we’ve developed an informative buyers guide to provide you with a clear picture of what you can expect when you visit one of our showrooms.

Of course, you're welcome to pop along to the showroom and take a look around at your leisure, but if you prefer to book an appointment with a member of our sales team, please contact your preferred branch.


Robinsons Buyers Guide


​​1. Making your appointment

It's important to know from the outset if the car you're interested in is right for you. A good place to start is by booking a test drive, either online or by telephone.

2. Welcome + introductions

Arrive at the showroom where you'll be welcomed by your sales executive who will give you an overview of your test drive and answer any questions you may have. Please don't forget to bring your driving licence.


​​3. Getting to know you

To make sure you end up with the car that best suits you, we'll need to ask you a few simple questions. This shouldn't take too long and it'll give us a chance to get to know you better.

4. Valuation

We know you want the best possible price for your current car, so we've invested in our own independent valuation team who are set up to make sure we spend time and resources getting the best valuation we can.

​5. Learning about the car

While the valuation team work on getting the best price for your car we'll show you the new car in the showroom and run through as much specification as you want us to, prior to hitting the open road.

​6. Discussing the figures

After the test drive, if you're 100% happy with the car we'll start to discuss figures; if not, don't worry, we'll take a step back to find the right car. We'll also help to find the right finance or funding package. And if you need time to think things over, don't worry, we'll give you all the time you need to make a decision.


Parking on site

When you arrive please park your car on-site for the whole of your stay, parking is set out in the areas highlighted on these maps. We get pretty busy during peak periods, so if you struggle to find a space - please park in the bay by our front door, drop your keys in at reception, and we'll take care of the rest.


Mercedes-Benz of Bury St Edmunds


> Download map​

Mercedes-Benz of Cambridge


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Mercedes-Benz of King's Lynn


​> Download map

Mercedes-Benz of Peterborough


​> Download map​

Mercedes-Benz of Norwich


> Download map