Customer Appointments Controller - Mercedes-Benz, Norwich

The successful candidate will be reliable, organised and willing to assist in booking cars for service and repair for the Service Departments of all 5 of the Robinsons Mercedes-Benz dealerships around East Anglia from one central booking office

Responsibilities to Include

  • Making out bound calls to customers to prompt when work is due on their vehicles in order to maintain customer retention and update company data base and marketing systems.
  • Booking customer vehicles in for Service, MOT and repairs, providing advice and work estimates
  • Booking additional transport to meet customer needs such as loan cars and collection & delivery
  • Being part of a team, achieving total customer satisfaction and helping dealership sites meet their set targets
  • The use of various online and internal IT systems and maintain Robinsons Motor Group processes

Skills and Experience Required

  • Ability to communicate clearly and succinctly via telephone
  • Possession of excellent listening skills and communication skills
  • Numerate and literate
  • Possession of strong self-organisational skills
  • Ability to convey information accurately between source and third party
  • Good basic administrational knowledge
  • Possession of a calm and even temperament
  • Ability to work effectively within a team environment
  • Ability to handle pressure without it affecting working relationships and effectiveness
  • Knowledge of the motor trade an advantage but not essential
  • Call Centre experience an advantage but not essential

Ref: CAC-MB-NR

Closing date 30/11/2017
Location Norwich
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