Customer Enquiry & Retention Specialist - Peteborough

Due to expansion of our E –commerce team, we require a Customer Retention Specialist to join our busy team to cover our Mercedes-Benz and Volkswagen Market Area’s. We ideally require a candidate with a Car Sales background.

Main Duties

To handle and process all incoming sales enquiries via telephone, e-mail and manufacturer systems working in accordance with manufacturers targets and departmental response standards for the Volkswagen and Mercedes-Benz Market Area.

To process all incoming e-mail enquiries and manufacturer leads across our 12 sites with a professional and timely response, delivering brand and group standards for outstanding customer service.

Responsible for Volkswagen and Mercedes-Benz Financial Services and Brand standards for finance renewals and increase of current renewal rates in accordance with manufacturer targets.

Qualification, tracking and processing of all enquiries within the MA to achieve group standards for response times, all enquiries accurately recorded and appointment targets achieved for brand and departmental targets.

You will need to be able to work in a fast paced environment and have the ability to deal with several tasks simultaneously.

Key Skills/Knowledge/Experience

  • Confident telephone manner
  • Time/diary management
  • High achieving, highly motivated team player with a desire to succeed
  • IT literacy – awareness of the importance of complete and accurate data is essential
  • Company Car Scheme available

If you believe you have the necessary qualities, and are interested in being part of this team, please contact

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications have been received.


Closing date 28/10/2016
Location Peterborough
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