Service Advisor/Administrator - Mercedes-Benz, Bury St Edmunds

The role of a Service Advisor is to build rapport with customers while at the same time identifying the customer's needs and give a clear and accurate estimate of the costs and timescales involved.

You will then schedule the job into the workshop, taking into account the complexity of the work and the availability of parts, arrange a loan car if required and keep customers informed of the progress of work through to completion.

Accountabilities also include;

  • Taking bookings for Service, Repairs and MOT inspections
  • Assisting with Aftersales Administration
  • Ensure the highest level of customer satisfaction at all times
  • To help the dealership achieve standards of process efficiency

Skills and Experience required to include:

  • Good administration and organisational skills are essential.
  • Enthusiasm to deliver and continuously improve product knowledge
  • The desire to achieve the highest standard of customer care, which is essential to our success
  • Proactive attitude
  • A flexible approach with the ability to adjust in a changing environment

If you are interested in applying, believe you have the necessary qualities and are interested in being part of this team, please contact: personnel@robinsonsmotorgroup.co.uk

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications have been received.


Ref: TSTM-MB-BSE

Closing date 02/02/2018
Location Bury St Edmunds
Benefits
Working hours
Salary
About You * Required Information
Your CV

Choose a file

Max file size 10MB

Additional Information
Cancel
Unsaved Shortlist
Sorted by Price: Lowest to Highest
Cancel Retrieve Your Shortlist Access your shortlist that was saved earlier.
Load and Continue
Recently added vehicles are added to saved vehicles. You will keep all your recently added vehicles.
Cancel Save Your Shortlist Save and access your list later.
Save and Continue
Compare Vehicles
+ Add Vehicle from your shortlist
Year
Mileage
Transmission
Fuel Type
MPG (Combined)
Vehicle Tax