Sunday & Bank Holiday Receptionist - SKODA, Norwich

Key Purpose of the job

  • To represent the company by promoting a professional image to the customer.
  • To demonstrate excellent customer service by dealing with all visitors and telephone callers with efficiency and courtesy.

Duties

  • To receive log and direct all incoming calls promptly in a friendly and courteous manner, ensuring that all messages are relayed both accurately and promptly.
  • To receive all visitors in a friendly and courteous manner and ensure that they are directed / handed over to the appropriate contact quickly and efficiently.Ensure that waiting customers and clients are made comfortable and that refreshments are provided.
  • To assist in updating the company database to maintain key customer information, including Kerridge system (training to be provided).
  • To provide general administrative support as required
  • Ensure the customer area is kept clear of used cups and litter and replenish refreshments as necessary.

Person Specification

  • Must be polite with an excellent telephone manner
  • Excellent communication skills in writing and orally at all levels
  • Ability to work under pressure while maintaining a positive professional attitude
  • Ability to work as part of a team
  • Ability to organise and prioritise workload and work on own initiative
  • Ability to take accurate messages, follow up where necessary
  • Flexible and willing to contribute to the success of the team
  • Reliable and Punctual

If you believe you have the necessary qualities, and are interested in being part of this team, please fill out the application below or contact personnel@robinsonsmotorgroup.co.uk.

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications have been received.

Ref: SuRBH-SK-NR

Closing date 30/03/2017
Location Norwich
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