Discretionary Commission Arrangements

If you purchased your vehicle using a motor finance agreement with a lender following an introduction by Group 1 Automotive, your agreement might have been subject to a discretionary commission arrangement (DCA). The Financial Conduct Authority is conducting a review on the use of DCA, further information on which can be found here Car finance complaints | FCA

In order to make a query, or register a complaint, regarding your finance agreement and DCA, please contact the responsible lender directly. Details of your lender can be found on your finance agreement.

Please find below the relevant contact details provided by the lenders we work with :

VWFS (Volkswagen, Audi & Skoda Financial Services) commissionclaims@vwfs.co.uk 
BMW Financial Services commissiondisclosureenquiries@bmwfin.com / https://www.bmw.co.uk/en/topics/discover/forms/fs_cs_regulations.html 
Mercedes-Benz Finanical Services MBFS-Commissions@mercedes-benz.com 
Ford Credit custrel@ford.com 
Toyota Financial Services customerrelations@uk.toyota-fs.com 
Black Horse (inc. Jaguar and Land Rover Finance) mse.motorcommission@blackhorse.co.uk / https://www.blackhorse.co.uk/help/complaints/motor-commission-complaints.html 
MotoNovo Finance vqt@motonovofinance.com 
Alphera Finaical Services commissiondisclosureenquiries@bmwfin.com 
Barclays Partner Finance bpfcomplaints@barclays.com 
Kia Finance customerrelations@kiafinanceuk.co.uk 

 

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