Aftersales Manager - SKODA, Norwich

The successful candidate must have considerable and proven organisation and operational skills along with experience of leading and motivating staff.

Accountabilities to include:

  • To ensure the implementation of the devised Aftersales strategy for vehicles within the division
  • Operate Aftersales activity and headcount within agreed budgets
  • Work with functional colleagues to ensure the effective operation of the business within our Market Area
  • Operate the Aftersales business in line with the Company and Manufacturer standards and processes
  • Update and improve product knowledge and competitor awareness in order to increase opportunity
  • Maximise conversion of customer opportunity
  • Maximise customer referral and retention as measured by referral rates, CSI and customer complaints

Skills and Experience required to include:

  • Experience in managing a Service and Aftersales operation is essential for the success of this appointment
  • People management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
  • Enthusiasm to deliver and continuously improve product knowledge of self and others
  • Desire to achieve the highest standard of customer care
  • You should be prepared to be included in the team rota, therefore a flexible approach is essential
  • Adaptable to thrive in a changing environment

If you believe you have the necessary qualities, and are interested in being part of this team, please apply by sending a copy of your CV in pdf format via e-mail: personnel@robinsonsmotorgroup.co.uk.

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications have been received.

Ref: ASM-SK-NR

Closing Date 21/08/2019
Location Norwich
Benefits
Working Hours
Salary
About You * Required Information
    Additional Information
    Cancel
    Shortlist
    Sorted by Price: Lowest to Highest
      No Saved Vehicles
    Compare Vehicles
    + Add Vehicle from your shortlist
    Year
    Mileage
    Transmission
    Fuel Type
    MPG (Combined)
    Vehicle Tax