Technician - Volkswagen, Norwich

Main Purpose of Job

  • To carry out service and repair of franchised vehicles to satisfactory standards commensurate with a high level of customer satisfaction.
  • To carry out such servicing and repairs in a safe and economical manner.

Objectives and Key Tasks

  • To ensure that the vehicles worked on are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for repair or service.
  • To ensure vehicles are road tested in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians.
  • To make use of Franchise Special Tools, Specialist Service Equipment and Franchise Training to improve workshop efficiency.
  • To ensure effective use of technical knowledge/skills enabling effective, economic and safe servicing of customers' vehicles.
  • To fulfill all tasks to the customer’s complete satisfaction.
  • To ensure that customers vehicles are serviced or repaired within the timescale allowed and to the quality demanded by the customer and company with a first time fix of faults.
  • To ensure vehicles are thoroughly examined, and to report all servicing requirements and associated work noticed whilst working on the vehicle to the Team Leader or Service Advisor.

Main Job Functions

  • To road test vehicles and diagnose problems as and when required by the Service Team Leader.
  • To carry out routine servicing, warranty repairs, diagnosis of vehicle problems and general maintenance of vehicles as required.
  • To maintain and develop skill levels in all aspects of repair, service and maintenance of Franchise vehicles.
  • To take an active part in upholding the companies Health and Safety policy.
  • To be conversant with all Manufacturer technical literature and information bulletins.
  • To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the Manufacturers and Company image.
  • To ensure vehicles comply with safety standards when returned to customer and that faults have been reported and noted on job card.
  • To talk directly to customers when required.
  • To undertake Manufacturers Training Courses as advised by the Service Quality Manager.

Applications

To apply, please send us your CV to personnel@robinsonsmotorgroup.co.uk in PDF format.

NB: We reserve the right to withdraw vacancies prior to the advertised closing date.

Ref: T-VW-NR

Closing Date 21/03/2019
Location Norwich
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