Visiting Us | Norfolk | Robinsons ŠKODA

Visiting us to find out more about new or approved used vehicles

We understand that buying a vehicle is a big decision and can be a little daunting even to the seasoned buyer. So we’ve developed this informative buyers guide to provide you with a clear picture of what you can expect when you visit one of our showrooms.

Of course, your welcome to pop along to the Showroom and take a look around at your leisure, but if you prefer to book an appointment with a member of our sales team, please contact your preferred branch.

Robinsons Buyers Guide

1. Making your appointment

It's important to know from the outset if the car you're interested in is right for you.

So a good place to start is by booking a test drive, either online or by telephone.

2. Welcome and Introductions

Arrive at the showroom where you'll be welcomed by your sales executive who will give you an overview of your test drive, help you choose the best route and answer any questions you may have.

Please don't forget to bring your driving licence.

3. Getting to know you

To make sure you end up with the car that best suits you, we'll need to adk you a few simple questions. This shouldn't take too long and it'll give us a chance to get to know you better.

4. Valuation

We know you want the best possible price for your current car so we've invested in our own independent valuation team who are set up to make sure we spend time and resources getting the best valuation we can.

5. Learning about the car

While the valuation team work on getting the best price for your car we'll show you the new car in the showroom and run through as much specification as you want us to, prior to hitting the open road - the test drive.

6. Discussing the figures

After the test drive we'll ask you if you like the car and check it's what you thought it would be. If you're 100% happy with the car we'll start to discuss figures; if not, don't worry, we'll take a step back to find the right car. Much like finding the right car we'll also help to find the right finance or funding package. If you need time to think things over, don't worry, we do not pressure sell and we'll give you all the time you need to make a decision.

Becoming a customer

Once you’ve made that all import decision to buy a new or approved used vehicle from us our attention turns to the delivery and handover. Unfortunately there are a number of administrative tasks to be completed before you can drive away. We try to make this as easy and stress free as possible. ​