What does our Service Promise include?

Our commitments to you:


We are the Volkswagen Experts

Our Experts know the latest Volkswagen software inside out. They use bespoke tools and equipment, and all work is covered with a 2-year parts and 1-year labour warranty.


We’ll match any like-for-like written quote

This can be for maintenance, service, repairs or new tyres using Volkswagen Genuine Parts, from any garage within 5 miles.*


We’ll keep you moving

We can pick up your car and drop it back to you, and even give you a lift to work. Book a service online and simply select your preferences.


We’ll show you any work required by video

If an Expert identifies an issue, we’ll show you what it is via video before we put it right.


We’ll keep your car software up to date

Experts can update the software in your car so you enjoy the best performance and driving dynamics. 

This is our Service Promise to you.

Terms and Conditions:
*Quotes supplied must be from any VAT registered garage with a UK Standard Industrial Classification (UK SIC) of 45200, maintenance and repair of motor vehicles and within a 5 mile driving distance from the participating Volkswagen Authorised Repairer’s premises. Quotes must be produced in writing (email or printed) using only Volkswagen Genuine Parts. Part numbers and oil specifications must be detailed (Oils and lubricants must meet or exceed the manufacturers specification for your vehicle). Like for like content of quote must be for exactly comparable work – we reserve the right to verify this. We will only price match genuine quotations that are available to any member of the public at the garage’s advertised rates and are free from special offers or negotiated discount. Servicing or repair must be in accordance with manufacturer's guidelines. Tyre quotes (to include VAT) must be fully fitted, including: valves, balancing and disposal charges. Tyres must be of identical specification – size, brand, pattern, load, speed rating and manufactures markings. Quotes must be presented to the participating Volkswagen Authorised Repairer within 30 days of the original quote being issued and before any work is undertaken. Quotes from internet retailers are excluded. Offer is for Retail customers only. Excludes Fleet servicing, maintenance and repairs, Volkswagen Accessories and Merchandise and Bodyshop work. Excludes AdBlue fluid. Offer is valid until 31st December 2020, and may be varied or withdrawn at any time. At participating Volkswagen Authorised Repairers only. This Offer cannot be used in conjunction with any other promotional offer or discount.